In 1982, Tom Peters and Robert Waterman popularized the phrase “Management by Walking Around” in their book In Search of Excellence. I like their ideas and what they write. I am also a fan of John Kotter and his article Management is (Still) Not Leadership which is why I replaced “Management” with “Leadership”, which I think more closely defines the goals most executives strive for. Peters and Waterman borrowed from Hewlett Packard, and I borrow from everybody.
Whether the term Management or Leadership is used, the walking around part is key. It denotes personal, authentic interaction at a wide variety of levels within the organization.