Content Strategy

Social media: I can hear you

Posted by Carol Troup on Oct 4, 2017 3:41:14 PM

Business communication has changed dramatically. Well-known trends in technology companies, such as the consumerization of IT, have created more casual norms.

Pushing the envelope even further, the proliferation of voice-interactive devices has fundamentally changed how people interact and communicate with technology. It’s gone beyond casual—to conversational.

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Topics: social media, texting, digital assistant, consumerization of IT, Amazon Alexa, Zello, customer support